At Chic Nesting Shop, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within the time frame described below.
Return Window
Customers may request a return within 14 calendar days from the date the order is delivered.
To start a return, please contact us at [email protected] within the 14-day period and provide your order details along with a brief explanation of the reason for the return.
Eligible Returns
Items may be eligible for return when they are:
- Damaged or defective upon delivery
- Incorrectly sent by Chic Nesting Shop
- Significantly different from the product description
- Unused and in suitable condition for return, where applicable
Returned products should be in their original condition and packaging, with all included accessories, tags, and materials where applicable.
Non-Eligible Returns
Returns may not be accepted for items that have been used, damaged after delivery, altered, or returned after the 14-calendar-day return period.
Certain products may also be excluded from returns where their nature, condition, or applicable requirements make a return unsuitable.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 7 calendar days of delivery at [email protected].
Please include your order information and, where possible, clear photographs showing the product and its condition. This helps us review the issue and determine the appropriate resolution.
Return Review
Once we receive your return request, we will review the information provided. We aim to respond to return requests within 3–5 business days.
If a return is approved, we will provide instructions regarding the next steps.
Refund Processing
Once an approved returned item has been received and reviewed, eligible refunds will generally be processed within 5–7 business days.
The time required for the refund to appear may vary depending on the applicable payment or financial service provider.
Return Shipping
Where a return is required because an item was damaged, defective, or incorrectly supplied, Chic Nesting Shop will review the circumstances and determine the appropriate return arrangements.
For other eligible returns, any applicable return shipping responsibility will be communicated when the return is approved.
Order Issues and Support
If you experience an issue with your order, please contact us as soon as possible rather than waiting until the return period expires. Providing your order information and relevant details will help us review your request more efficiently.
Policy Updates
Chic Nesting Shop may update this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
For return or refund questions, please contact:
Chic Nesting Shop
Email: [email protected]